BETA · PAYMENTS NOT CONNECTED
The approved fee calculation is shown in US dollars.
15% of the reward, with a $3 minimum.
FUTURE CALCULATION STRUCTURE
Every component must be shown before payment.
Due to the travelleragreed reward
Once payments are connected, the fee will be added to the agreed reward, not deducted from it.
Payments and payouts are unavailable during closed testing. The process below describes how they will work once a payment partner is connected.
01 / FOLLOW THE MONEY
Once payments are connected, a payment partner will collect the funds. They will remain within that partner’s payment infrastructure until the payout conditions are met, not on the traveller’s personal card.
ROSA helps participants agree on a delivery and record its stages. The platform is not a bank. Do not pay the traveller directly outside the app.
Information about the payment partner and the terms for holding funds will be available before payment.
02 / HOW IT WORKS
ROSA connects someone who needs to send an item with a traveller already going that way. Payment should be as clear as the arrangement itself.
The sender and traveller agree on the amount, route and handover details. The recipient also agrees to the plan.
Before paying, check the reward, ROSA’s fee, currency and total. Each part must be shown separately.
Collection and delivery are confirmed with different codes. The recipient reports the item’s condition separately.
After the required confirmations and checks, the reward moves to the payout stage. The money may take additional time to reach the account.
03 / ROSA’S FUTURE SERVICE FEE
ROSA’s approved service fee is 15% of the reward, with a $3 minimum. The sender pays it on top of the traveller’s reward. Real payments and payouts are unavailable during closed testing.
15%APPROVED RATE · PAYMENTS NOT CONNECTED
| Traveller reward | ROSA fee · 15%, $3 minimum | Sender total |
|---|---|---|
| $10 | $3 | $13 |
| $50 | $7.50 | $57.50 |
The examples above are in US dollars. Real payments and payouts are unavailable during closed testing.
FOR SENDERS
Before paying, you see the reward, fee and total. Any change to the agreed amount requires a new agreement.
Payment is made through ROSA and the payment partner. The agreed reward will not be paid to the traveller before the necessary confirmations and checks.
FOR TRAVELLERS
The agreed amount is your reward. Once payments are connected, the sender will pay ROSA’s fee separately.
After delivery and checks, the reward moves to the payout stage.
04 / NO PRIVATE TRANSFERS
The agreement, payment and handover confirmations should be connected within ROSA. Do not agree to pay through third-party links or to a stranger’s personal card.
This makes it possible to consider the delivery status before payout. However, codes and event records do not guarantee protection against every risk.
05 / CONFIRMING THE HANDOVER
Two codes confirm collection and delivery. Checking the item’s condition is a separate stage, with no additional code.
SENDER’S CODE
At the meeting, the sender shows the item. After inspection, the sender creates a collection code and the traveller enters it during the handover.
RECIPIENT’S CODE
The designated recipient inspects the item and creates a different code. The traveller enters this code at delivery. The collection code cannot be used here.
CONDITION CHECK · NO NEW CODE
After delivery, the recipient separately reports whether everything is fine, something is damaged or anything is missing. Reporting a problem blocks any payout that has not yet been made.
Use the code only at the actual handover. Do not share it in advance. Confirming delivery does not automatically confirm the item’s condition.
AFTER THE THREE STAGES
Payment must be confirmed, the item must be in proper condition and there must be no open dispute. After the checks, payout and receipt of funds in the account are two separate stages.
06 / IF SOMETHING GOES WRONG
Cancel the delivery in the app and check the refund terms. Payment does not mean the traveller has already collected the item.
If delivery is not confirmed, payout does not begin. Contact support to agree on the next steps.
The delivery record is preserved. Damage, missing contents or other disputes are reviewed separately. Any payout not yet made remains on hold pending review.
Codes and statuses help identify where the problem occurred. Add photos and a description of what happened to help support review the case.
07 / CURRENCY
ROSA is being built for international routes. Before confirming payment, the sender must see the currency and final amount. The traveller must see the currency and terms of their payout.
The approved server calculation is in US dollars. Before any future payment, the participant must see the currency, fee, full amount and possible conversion costs. Customer payments and payouts are currently unavailable.